Xona Media addresses key movie kiosk industry challenge of downtime by using three independent but integrated robotics systems, effectively creating a “3-kiosks-in-1” movie kiosk.
San Francisco, CA – XONA Media, LLC announces the release of Redundant Robotic Retrieval (R3) systems to media kiosk management, enabling independent, remote management of the MK3 Movie Kiosk Robotic Dispense System for continuous operation.
DVD Kiosks that contain a single robotic dispense system are prone to operational interruption, interfering with revenue and customer satisfaction. XONA’s streamlined MK3 DVD+Digital kiosk – containing 300+ discs, and up to 15,000 on demand titles – curbs robotic error with its triple robotic system, and three separate dispense and return doors for movie discs.
The elegance of redundant engineering reduces revenue loss and increases customer satisfaction, while giving kiosk operators the confidence of knowing the MK3 continues to serve customers even while one of the system’s robotics requires is awaiting an on-site repair.
“With any mechanical system, there’s occasional maintenance required. It’s just part of the business,” said company COO, Pete Popcke. “The trick,” he adds “is in how to minimize customer disruption, lost revenue and operating expenses. We’ve brought a third dimension of reliability by packing three machines into one.”
Geared to maximize operation, the R3 systems provide instant feedback to operators via the 24/7 internet, email or SMS notification alerts when a robotic malfunction occurs – providing retailers with the feedback remotely to diagnose, troubleshoot and remedy most robotic disruptions using the XONA MK3 Robot Systems Tools.
About XONA Media
XONA Media is a privately held media technology and services company providing innovative systems to link brick-and-mortar retailers to the web, and bridge physical media and digital delivery formats. This vision and engineering focus has provided a system solution that ensures today’s operator is positioned for the digital media reality. With a team of retail and media distribution experts from Hollywood Video, Sonic Solutions, DVD Play, Premier Retail Networks and Zoom Systems, XONA Media leverages consumer insights and future-forward technology to dramatically reduce the costs of retail operations while creating transformative consumer experiences. Additional information is available at www.xonamedia.com.